Cancel An Order
You have a right to cancel your order before despatch or within seven working days after the date of delivery by sending either written notice of cancellation to:
Berriedale Tranby Lane,
or emailing us at firstname.lastname@example.org quoting your order reference number. We will refund you the cost of the unwanted item within 30 days. Once you receive the cancelled order please return the item back to us with seven days of receiving the parcel.
Returning Unwanted/non Faulty Goods
We ask that you notify us within 14 days of your purchase arriving of your intention to return unwanted goods. Once notified all unwanted goods must be returned to us within 14 days of the cancellation of your order. You are responsible for the cost of returning any unwanted goods to us. If you do not return the goods to us as requested, they must be made available for collection and you will be charged the cost of recovering the goods from yourself.
Goods must be returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession. We ask that any goods that are in sealed packaging and are clearly visible without the need to open the packaging remain unopened. With the exception of faulty goods we cannot accept returns of software or goods containng sofware where the seal has been broken. Any unwanted goods being returned to us must be properly packed and addressed, with adequate postage and sent with a reputable carrier. We recommend sending goods back using recorded/registered delivery with insurance from Royal Mail. Please note it is our policy to refund by way of the original purchase method of payment.
Returning Faulty or Damaged Goods
If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or despatch new goods as soon as possible after the faulty goods have been returned and tested. Please contact us before you return any goods you believe are faulty, as some problems can be rectified without the need to return the product. All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty, please enclose your order reference , contact details and a short description of any fault and then send to the address above. This does not effect your statutory rights.
Manufacturer Contact Details
3Com 0870 909 3266 3Com Support Login Axis Communications Axis Support Login Bluetrek Support Website D-Link 0207 365 8440 email@example.com Sony Ericsson 0870 523 7237 Fujitsu-Siemens UK 0906 863 3416 HP UK 020 7512 5202 Inventel +33 4217 4545 firstname.lastname@example.org Jabra Corporation 0800 032 7026 email@example.com Krusell +46 3133 80000 firstname.lastname@example.org Linksys 0870 739 3939 Email Linksys Logitech +41 2186 35401 Mobile Action Consumer Website Motorola 0870 901 0555 NEC 020 8993 8111 Netgear 0870 112 1206 Email Netgear Nokia Service Centre
0845 0545 454 Nokia - Tech Support 0870 0555 777 Nokia Club Member
01480 434343 Nokia Club Non-Member
0845 0455555 Palm UK 0207 867 0108 Pama 0870 758 7587 email@example.com Parrot +33 4803 6069 firstname.lastname@example.org Plantronics 0800 410 014 Sagem 020 7517 6700 Sendo - Service Centre 08707 596 596 Sendo - Head Office 0121 251 5000 Samsung 0870 601 0309 SanDisk 0207 3654193 Siemens UK 0870 5334 411 Socket 001 51074 42720 Email Tech Support Sony 08705 111999 Sony Ericsson 08705 23 7237 TDK Systems 020 8938 1063 TomTom Support Website Toshiba 08704 424 424