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Terms & Conditions

  • Prices

    Our team at BlueUnplugged work hard to ensure that prices quoted and technical specification information is correct. In the unlikely event, we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display old pages from our site which are stored in your own computer's memory from previous visits - it is important you refresh your browser when viewing any pages on our web site to see the current prices and goods available.

  • Security

    We realise that the internet is based on trust so we make security our number one priority. Our commitment to this will remain prominent for the future. Your credit card details are sent to our secure servers whilst the order is processed. Our web server uses Verisign, an independent third party organisation that provides you with proof that our secure web server is genuine. At no point are your credit card details sent over an unsecured connection.

  • Delivery

    You are responsible for your order once the package arrives at the supplied delivery address. We cannot be held responsible if the package goes missing once delivered. If any goods are received damaged you must notify us within a reasonable time of receiving them (via email or telephone) quoting your order reference. If any goods are received faulty you must notify us as soon as possible (via email or telephone) quoting your order reference.

    We cannot be held responsible for goods that do not arrive with the customer due to errors made by the customer when entering their address details. Please ensure that you check all your details before confirming your order. Please also note deliveries made to business addresses or your place of work are considered received once they arrive at the address. It is the customer's responsibility to ensure the delivery address provided on purchase is correct and complete.

    Deliveries are usually made by Royal Mail or courier. We are unable to give instructions to the delivery staff with regards to leaving items elsewhere such as with neighbours, or in sheds. Any such instructions entered on your order form will unfortunately not be possible.

    Guaranteed next day delivery before 1pm - Please note; deliveries are normally before 1pm but this is not guaranteed and can arrive any time up until 5.00pm. this is not a service we can guarantee and no delivery refunds will be made if the parcel arrives after 1pm.

  • General

    All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. From time to time the manufacturer may make small changes to the design of a product. Due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

    All software purchased from cannot be returned unless it is found to be faulty.

    All products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

    Please note using accessories not produced by the original manufacturer of your mobile phone may affect the warranty of your mobile. We cannot be held responsible for any affects on your warranty from using these goods.

    LCD screens and other spare parts are only covered by a 12 month warranty if they have been installed by a qualified engineer and a certificate or receipt for installation is provided.

    We recommend that you test any car kits purchased from us prior to installation as they cannot be returned after installation. Please follow the installation instructions carefully and read all safety information. We can not be held liable for any costs relating to installation, use or removal.

    Most products available from BlueUnplugged are supplied with a 12 month manufacturer's warrantee however certain products may have a shorter warranty time such as batteries, which carry a 6 month warranty.

    All prices stated include VAT at 20%.